Privacy Policy

Effective Date: 26 September 2026

At PLENTZ Handloom & Home Décor, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, contact us, or interact with our services and communications.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Name
  • Mobile number
  • Email address
  • Billing and shipping address
  • Order and purchase details
  • Payment-related information required to process your order
  • Information provided through contact forms
  • Customer support communications
  • WhatsApp communications when you contact us through WhatsApp
  • Website usage, browser, device and technical information
  • Cookie and similar technology information
  • Marketing preferences and communication preferences

We only seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Confirm and communicate about your orders
  • Arrange shipping and delivery
  • Process payments through applicable payment providers
  • Handle returns, refunds and exchanges
  • Provide customer support
  • Respond to enquiries
  • Improve our products, services and website
  • Maintain business and transaction records
  • Prevent fraud, misuse and unauthorized activities
  • Comply with applicable laws and legal requirements
  • Send service-related communications
  • Send promotional and marketing communications where permitted and where you have provided the required consent or otherwise allowed by applicable law

3. Marketing Communications

If you choose to receive marketing communications from PLENTZ, we may use your name, mobile number and/or email address to send information about:

  • New products
  • New collections
  • Special offers and discounts
  • Seasonal promotions
  • Festive offers
  • Product recommendations
  • Store updates
  • Events and campaigns
  • Other PLENTZ products and services

Marketing communications may be sent through:

Email, SMS, WhatsApp and other communication channels that we may introduce in the future.

Where consent is required, we will obtain the appropriate consent before sending promotional communications.

You can withdraw your consent or opt out of marketing communications at any time.

For example:

  • Use the unsubscribe option included in marketing emails where available.
  • Follow the opt-out instructions included in SMS messages where available.
  • Reply to a WhatsApp marketing message requesting that marketing communications be stopped.
  • Contact us using the details provided in the Contact Us section of this Privacy Policy.

Withdrawal of consent for marketing communications will not affect the lawfulness of processing that occurred before withdrawal. The DPDP Act provides for withdrawal of consent where consent is the basis for processing.

4. Transactional and Service Communications

Even if you opt out of promotional communications, we may still contact you when necessary to provide services you have requested.

These communications may include:

  • Order confirmation
  • Payment confirmation
  • Shipping updates
  • Delivery updates
  • Return or refund updates
  • Customer service responses
  • Important account or service notifications
  • Other communications necessary to fulfil your order or provide requested services

These communications are different from promotional marketing messages.

5. WhatsApp Communications

If you choose to communicate with PLENTZ through WhatsApp, we may process information such as your name, mobile number, messages and information you voluntarily provide.

We may use WhatsApp for:

  • Customer enquiries
  • Order-related communication
  • Delivery or service updates
  • Customer support
  • Promotional communications where you have opted in or where otherwise permitted by applicable law

WhatsApp is operated by a third party. Your use of WhatsApp is also subject to WhatsApp’s applicable terms and privacy policies.

6. Email and SMS Communications

If you provide your email address or mobile number, we may use them for service-related communications connected with your orders or enquiries.

Where applicable consent has been obtained, we may also use these details for promotional communications.

You may opt out of promotional communications at any time.

7. Payment Information

Payments may be processed through third-party payment service providers.

PLENTZ does not intentionally store complete debit card, credit card, banking passwords, UPI PINs or other sensitive payment credentials on its website.

Payment information is handled by the applicable payment service provider according to its own security and privacy practices.

8. Sharing of Information

We may share relevant information with trusted service providers where necessary to operate our business, including:

  • Payment service providers
  • Shipping and logistics partners
  • Website hosting providers
  • Technology and IT service providers
  • Email service providers
  • SMS service providers
  • WhatsApp or business messaging service providers
  • Customer support service providers
  • Analytics and website service providers
  • Professional or legal advisers
  • Government or regulatory authorities where required by law

We do not sell your personal information to third parties.

Where third-party service providers process personal data on our behalf, we expect them to handle that information appropriately and in accordance with applicable requirements.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember preferences
  • Understand website usage
  • Improve website performance
  • Analyse website traffic
  • Provide relevant website functionality

You can manage cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

10. Contact Forms

When you submit our contact form, we may collect information such as your name, email address, phone number and message.

We use this information to respond to your enquiry and provide customer assistance.

We may retain enquiry information for a reasonable period for customer service, business records and legal purposes.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Fulfilling orders
  • Providing customer support
  • Maintaining transaction records
  • Processing returns and refunds
  • Preventing fraud
  • Resolving disputes
  • Meeting legal and regulatory requirements

When information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.

13. Your Privacy Choices and Rights

Subject to applicable law, you may have rights concerning your personal information, including rights to:

  • Request information about personal data we process about you
  • Request correction of inaccurate information
  • Request deletion of personal information where applicable
  • Withdraw consent where processing is based on consent
  • Opt out of promotional communications
  • Raise a grievance concerning the processing of your personal information

You can exercise applicable rights by contacting us using the details below.

The DPDP framework provides mechanisms concerning consent, withdrawal and individual rights relating to personal data.

14. Children’s Privacy

Our website is not intentionally directed toward children for independent purchases.

We do not knowingly collect personal information from children in circumstances where applicable law requires parental consent.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, marketplaces, social media platforms or other services.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business
  • Website functionality
  • Services
  • Marketing practices
  • Technology
  • Applicable laws and regulations

When we make changes, the updated Privacy Policy will be published on this page with a revised effective date.

17. Contact Us

If you have questions, concerns, privacy requests or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:

PLENTZ Handloom & Home Décor
Zingabai Takli, Nagpur, Maharashtra – 440030, India

Email: plentZ.customercare@gmail.com
Phone: +91 8468926862

Business Hours: Monday–Saturday, 10:00 AM–7:00 PM