Shipping Policy
At plentz, we aim to deliver your orders safely and on time across India.
Shipping Coverage
We currently ship products across India, subject to serviceability of the delivery address.
Order Processing
Orders are generally processed within 1–2 business days after successful order confirmation and payment.
Orders placed on Sundays or public holidays may be processed on the next business day.
Delivery Time
Estimated delivery time is generally:
3–7 business days
Delivery timelines may vary depending on:
- Delivery location
- Courier serviceability
- Product availability
- Weather conditions
- Public holidays
- Unforeseen logistics delays
Remote and difficult-to-service locations may require additional delivery time.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before the order is placed.
Where free shipping is offered, the applicable eligibility will be clearly displayed on the product page or checkout.
Order Tracking
Once your order has been shipped, tracking information may be shared with you through the contact details provided during checkout.
You can use the tracking information to follow the status of your shipment.
Delivery Address
Please make sure that your delivery address, PIN code and contact number are correct before placing an order.
If an incorrect or incomplete address is provided, delivery may be delayed or the shipment may be returned to us.
Delayed Delivery
While we make reasonable efforts to deliver orders within the estimated timeframe, delivery delays may occasionally occur due to circumstances beyond our control.
If your order is significantly delayed, please contact us with your Order ID and we will assist you.
Damaged or Incorrect Product
If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as possible.
Please provide:
- Order ID
- Description of the issue
- Clear photographs/videos of the product and packaging, where applicable
We will review the issue and provide an appropriate resolution in accordance with our Refund & Cancellation Policy.
Contact Us
For shipping-related questions:
Email: plentzee.customercare@gmail.com
Phone: +91 8468926862
Business: plentz